Gentry Heating
  • Operations
  • Swannanoa, NC, USA
  • $15.00 - $19.00 Per/Hr. DOE + Incentive Bonuses
  • Hourly
  • Full Time

Medical, Dental, Vision, Paid Vacation, Paid Holidays, IRA, Company Match

Gentry Heating, Inc. located in Asheville, NC is growing and is in need of a Technician Scheduling Coordinator.  This candidate should have high energy be a multi-tasker with great customer skills to dispatch our team of commercial technicians. This position requires a motivated person that is detail oriented and is able to work as a team member to ensure superior service to all our customers.

Job Title: Technician Scheduling Coordinator Commercial Division

Pay Scale: $15.00 - $19.00 Per/Hr. DOE + Incentive Bonuses

Work Hours: 8:00am to 5:00pm, Monday through Friday

Primary Job Function: Maintain the Service Technicians and Sales person's daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on call schedule for service technicians. Maintain customer database with current information. Assist Sales with the Energy Savings Programs, permitting, and project paperwork.  Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing.

Reports to: Service Manager

Required Qualifications:

  • Advanced customer service skills. 
  • Ability to multi-task
  • Organized
  • Geographical knowledge of service area or map reading skills
  • QuickBooks experience
  • Computer skills
  • High school diploma
  • Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience 
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